Frequently Asked Questions (FAQ)

  • What is the difference between “remanufactured” and “rebuilt”?
    • The term “remanufactured” had been used by Lycoming for many years. Though it had no legal (FAA) meaning, Lycoming chose to use it synonymously with the term rebuilt. Lycoming has subsequently changed their advertising and engine sign off to fall into line with current Federal Aviation Regulations (FAR’s).
    • The term “rebuilt” is specially addressed in FAR A rebuilt engine is a true zero time engine even though many of the parts used in rebuilding the engine are used or reworked parts. By issuing a NEW engine serial number, the respective original engine manufacturer may wipe off previous operating hours, thus zero timing the engine.
  • Can I have my engine or component overhauled?
    • Yes. You can have your engine or component overhauled, or you may request an exchange engine or component when available. PCE stocks many popular engine models and accessories. Whether we are overhauling your property or providing an exchange, the same level of work is performed. All that we ask is that your core being returned is acceptable for further overhaul. Additional fees or charges may be applicable for damaged or missing non-standard replacement parts. Late core return fees may also be applicable.
  • What form of payment do you accept?
    • Cash, Check, or Credit Card. We accept all major credit cards: American Express, Discover, Mastercard, and Visa. The prices quoted are CASH prices and additional charges MAY apply to credit transactions over $500.00. You will be made aware of this at time of order.
  • How do I obtain an engine or component price quote?
  • How long once I submit a quote or special request will I receive a response?
    • All requests will be answered within 24 business hours.
  • How do I place an engine order?
    • Once you have received, reviewed, and approved the quote, we will forward by email or facsimile the appropriate order documents to you. You must sign, date, and return the originals to us along with a minimum 50% deposit. You will be asked for a 25% progress payment at the start of final assembly with the final balance due in certified funds upon completion and prior to release for shipment to you. All factory engine orders require full prepayment at time of order. All core related charges will be placed on open terms pending prior PCE credit approval. If credit approval is not approved, any core related charges are due at the time of final completion and prior to release for shipment to you.
  • Do I need to make an appointment for my repairs?
    • It is always best to call ahead to make sure that we are able to accommodate all your immediate concerns.
  • Do repairs require a prepayment or deposit before work is started?
    • Yes; we do require a deposit when work is accepted. The amount will be determined according to the significance of the repair.
  • Do you work with Insurance adjusters?
    • Yes; we are able to work with third parties as well as Insurance Companies.
  • What are your hours of operation?
    • Monday – Friday 7:45am to 4:15pm
  • Do you work on weekends?
    • If there is a special need or request we will make certain accommodations for the client.
  • Do you work with multiple vendors?
    • We work with a multitude of different vendors to insure that the parts that are needed for your aircraft are easily accessible for a quick turn around and prices are competitive. All vendors are FAA approved.
  • Can I request genuine factory parts?
    • Yes, we are able to accommodate your request for factory parts however; this may affect the final pricing.
  • What about shipping?
    • We will pay inbound freight on any PCE overhauled engine order (exchange core return or your engine) from anywhere in the contiguous United States. For outside the United States, we will pay the freight from the nearest point of entry to our location at our discretion. You are responsible for all outbound freight on your PCE overhauled or PCE exchange engine. All factory engine orders are f.o.b. appropriate factory location. You will be responsible for roundtrip freight charges on all factory engine orders. We will provide the recommended shipper and insurance from one of our trusted shipping vendors.
  • Can I get my engine or component AOG?
    • AOG (Aircraft on Ground) is a term used to expedite orders. In the old days, this service was generally offered at no up charge to the customer. As time went on, the OEM’s have figured out that this service can be a profit center. In addition, the volume of AOG requests has increased do in part to the reduced OEM delivery on many popular parts.
    • TCM currently charges a 25% premium on all AOG orders in addition to requiring premium delivery service. Lycoming as well charges a parts only AOG service fee of $100.00 or 20% (whichever is greater). Lycoming does NOT offer an AOG engine delivery.
    • Pacific Continental Engines does offer an AOG service. We charge a flat 15% AOG fee for in-house component and accessory repair or overhaul. We also charge a 15% AOG fee on any engine overhaul or repair order. This fee is used to pay employee overtime and increased parts costs. Any associated premium freight charges other than standard surface freight are additional to any quoted AOG expedite fee. We do NOT add any additional charges to any vendor AOG fees. If we don’t meet the promised date, you don’t pay the AOG fee (applicable to PCE in-house AOG fee only).
  • How do I obtain your FAA certificates?
  • What is the PCE Elite Engine Warranty?
    • PCE offers an Elite warranty for an additional charge. This warranty must be purchased at the time the engine work is completed, and it is only applicable to the PCE new limit major overhaul (zero-time equivalent) with new cylinders installed. Click here to see the Elite Engine Warranty.

If you do not see your question or answer here, please submit it below and we will be happy to add it to our website at our next earliest convenience.